Frequently Asked Questions
How do you ensure bottles don't break during shipping?
We use custom-designed protective inserts specifically engineered for glass bottles to minimize movement and absorb impact during transit.
Can I pause my subscription?
Yes, you can pause or cancel your subscription at any time before the 25th of the month to avoid being charged for the following month.
What if my order arrives damaged?
If a bottle arrives damaged, please report it to us within 48 hours with a photo of the packaging, and we will ship a replacement free of charge.
Where do you ship from?
All orders are fulfilled and shipped directly from our warehouse in Austin, Texas.
How long does shipping take?
Standard shipping within the continental United States typically takes 3 to 5 business days.